We are seeking a reliable and detail-oriented Warehouse Customer Service Representative to support our operations team. This role involves managing a backlog of customer emails and complaints, ensuring timely responses, and maintaining a high level of customer satisfaction. The ideal candidate will be comfortable working on a computer for extended periods and possess strong communication and problem-solving skills.
Key Responsibilities:
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Manage and respond to a high volume of customer emails and enquiries in a timely manner
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Handle customer complaints professionally, working to resolve issues efficiently
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Update internal systems with accurate customer information and case details
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Liaise with warehouse and logistics teams to investigate and resolve order issues
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Prioritise workload to address urgent queries and clear backlogs effectively
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Maintain clear and professional written communication at all times
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Follow company procedures and service standards when handling customer interactions
Requirements:
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Strong computer skills, including experience with email platforms and data entry systems
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Good written communication and attention to detail
