CUSTOMER SERVICE ADVISOR – TEMP TO PERM
Location: Hatfield
Pay: £12.71 per hour
Are you a confident communicator with a passion for delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a fast-paced and dynamic team, with the opportunity to secure a permanent position.
Key Responsibilities
Handle a high volume of inbound and outbound customer calls professionally and efficiently
Log, track, and update all customer interactions using a ticketing system
Manage multiple queries at once while maintaining accuracy and quality
Resolve customer issues at first point of contact where possible (First Call Resolution)
Escalate complex queries to the appropriate department
Provide clear and accurate shipment information to customers
Maintain up-to-date and detailed customer records
Follow company procedures, service standards, and compliance guidelines
Work towards and achieve key performance targets
Skills & Requirements
Excellent verbal communication and active listening skills
Strong multitasking and time management abilities
Ability to work under pressure in a fast-paced environment
Strong problem-solving skills with great attention to detail
Basic IT skills (Microsoft Office, data entry, system navigation)
Previous customer service or call centre experience preferred
Key Competencies
Customer-focused approach
Adaptability and flexibility
Strong organisation and prioritisation skills
Team player with a collaborative mindset
Professional and confident telephone manner
Performance Metrics (KPIs)
Average Handling Time (AHT)
First Call Resolution (FCR)
Call Quality Scores
Customer Satisfaction (CSAT)
Ticket Resolution Time
Shift Patterns & Hours
9-hour shifts (including 1-hour unpaid break) – Onsite role
Mainly Monday to Friday, with flexibility to work weekends when required
Start times between 6am – 10am (latest finish 7pm depending on shift)
Weekend work is ad hoc and based on business needs
Temp to perm opportunity
Upon permanent placement:
Shift changes to 1pm – 10pm
Working Tuesday to Saturday
Why Apply?
Opportunity to secure a permanent role
Gain experience in a fast-paced, supportive environment
Develop valuable customer service and communication skills
