My client, a well-established business based in Hatfield, is looking for a dynamic Sales Administrator to become the heartbeat of their customer operations. This is a pivotal role where you will "own" the customer journey, taking full responsibility for the entire process from the initial enquiry to final delivery and aftersales care.
If you are a proactive professional who thrives on delivering gold-standard service and making things happen, this is a fantastic opportunity to join a forward-thinking team where your impact is truly valued.
Key Responsibilities:
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Acting as the first point of contact for new customer enquiries.
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Generating accurate, professional quotes tailored to specific client requirements.
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Converting approved quotes into active orders within internal systems.
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Liaising directly with suppliers to place orders and secure necessary stock.
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Providing consistent updates to customers regarding the status of their orders.
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Managing expectations by communicating lead times, ETAs, and any potential delays
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Monitoring shipments and obtaining Proof of Delivery (POD) documents.
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Investigating and resolving any logistical issues that may arise during transit
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Addressing and resolving customer queries via both telephone and email.
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Managing the returns process (RMA) and ensuring aftersales issues are closed out efficiently.
The successful candidate will have:
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A proven track record in order processing and administrative roles within a fast-paced environment.
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A confident telephone manner and the ability to handle customer and supplier queries professionally.
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A self-motivated, "team player" attitude with the drive to take full ownership of the customer journey.
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High attention to detail to ensure all quotes, orders, and data entry are completed without error.
Benefits:
Due to the high volume of interest we receive for each vacancy, we are only able to contact shortlisted candidates. If you have not heard from our team within 7 days, please consider your application unsuccessful. Please refrain from calling the office to check the status of your application or to discuss the role; this allows us to dedicate our time to the shortlisting process. We will retain your CV on file for future opportunities that may be a match for your skills and experience
