Customer Service / Repairs Coordinator
We are currently recruiting for a Customer Service / Repairs Coordinator to join a busy and supportive team. This is a fantastic opportunity for someone with strong organisational skills and a passion for delivering excellent customer service.
The Role
You will act as a key point of contact for tenants, managing incoming calls, coordinating surveyor visits, and ensuring repair issues are resolved efficiently and professionally.
Key Responsibilities
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Answer incoming calls from tenants reporting DCM (defect/maintenance issues)
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Triage calls effectively and accurately log details
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Schedule appointments for surveyors to attend properties
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Liaise with surveyors regarding outcome reports
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Arrange remedial works with internal teams or external contractors
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Conduct follow-up calls to ensure issues have been fully resolved
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Maintain accurate records and update internal systems
Working Relationships
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Work closely with the DCM Coordinator
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Coordinate diaries for surveyors and contractors
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Act as a link between the Customer Services team and back-office functions
About You
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Previous experience in a customer service or coordination role
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Excellent organisational and diary management skills
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Strong communication skills, both written and verbal
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Ability to prioritise workload and manage multiple tasks
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Confident liaising with customers, surveyors, and contractors
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Proactive and solution-focused approach
What’s on Offer
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Monday to Friday working hours – no weekends
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Supportive team environment
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Opportunity to develop within a fast-paced role
