At Places Leisure, we hire people, not just numbers. If you're interested in one of our roles, we encourage you to apply, you could be exactly who we're looking for. While experience matters, we're most interested in individuals who live our People Promises: those who do the right thing, are enthusiastic and eager to grow, believe in community spirit, show respect, and enjoy their work. As part of one of the UK's leading social enterprises, we're dedicated to creating active, healthy, and inclusive communities for both our customers and colleagues. We value kindness, honesty, and teamwork, and we strive to make Places Leisure a supportive and enjoyable place to work for everyone
So, what are you waiting for? Join a community that cares about you!
We're looking for a data‑driven, customer focussed person to help us truly understand what our customers are telling us via our data platforms and why. You'll lead the development and delivery of the ‘Voice of Customer' programme across Places Leisure, using NPS, CES and CSAT to shape decisions, influence strategy and drive meaningful improvements to customer experience.
The role is accountable for the end-to-end management, analysis and communication of customer insight, ensuring feedback is methodologically sound, consistently applied, and translated into clear, actionable recommendations. It is also critical in helping the organisation become more data-led and insight-driven, ensuring customer feedback is not only heard but actively shapes priorities, conversations and actions.
If you love turning complex data into clear, actionable stories that inspire action, this is your chance to make a real impact.
What You'll Do
- Own how we capture, analyse and report customer insight across the organisation
- Translate data into compelling, actionable recommendations
- Champion the customer voice at every level — from centre teams to senior leaders
- Work closely with stakeholders to embed insight into everyday decision‑making
- Help build a more data‑led, insight‑driven culture
Essential Skills
- Strong experience in customer insight, analytics or customer experience
- Knowledge of NPS, CES and CSAT
- Excellent data interpretation and storytelling skills
- Ability to identify trends, root causes and opportunities for improvement
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.
