Customer Service Administrator
Location: Stonehouse
Job Type: Temp to Perm
Salary: £26,748 per annum
Hours: Full-time
About the Role
We are currently recruiting for a Customer Service Advisor to join a well-established manufacturing business based in Stonehouse. This is an excellent opportunity to join a company known for its great team culture, supportive management, and long-term career opportunities.
This role is offered on a temp-to-perm basis, providing the chance to demonstrate your skills and secure a permanent position within a stable and growing organisation.
You will play a key role in delivering high-quality customer service, managing customer queries and complaints, and ensuring issues are resolved efficiently while maintaining a positive customer experience.
Key Responsibilities
Ensure all customer complaints and queries receive a first response
Investigate issues thoroughly to identify root causes and determine appropriate solutions
Accurately log and manage cases within the company’s system
Proactively keep customers updated on the progress of their enquiries
Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
Monitor and manage your own workload to ensure timely resolution of cases
Escalate issues when additional support is required
Maintain high standards of customer service and professionalism at all times
What We’re Looking For
Previous customer service experience (telephone or office-based)
Strong organisation and time management skills
Excellent communication and listening skills
Ability to remain calm under pressure
Good attention to detail and accurate data entry skills
A positive, team-focused attitude
What’s on Offer
Salary of £26,748 per annum
Temp-to-perm opportunity with long-term stability
Supportive team environment and great culture
Opportunity to develop within a growing business
Immediate start available
Please send cv to
COM1
