Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development.
We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player.
Responsibilities:
Client & Project Support
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Coordinate support for client projects and matters
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Set up processes in collaboration with Partners, Fee Earners, and clients
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Support pitches, presentations, events, and business development activity
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Ensure client communications reach the appropriate contacts
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Maintain accurate client records in CRM systems
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Arrange meetings and respond promptly to client queries
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Support client relationship management and service delivery
Communication & Coordination
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Handle internal and external queries, ensuring timely responses
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Liaise with internal teams on behalf of Partners and Fee Earners
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Coordinate cover during absences and communicate updates
Financial Administration
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Support time recording and ensure timely capture
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Assist with billing, invoices, expenses, and credit control
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Liaise with Finance to ensure efficient processes
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Produce standard financial and time reports
Administrative Support
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Manage diaries, meetings, travel, and room bookings
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Coordinate logistics (technology, catering, attendees)
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Monitor and prioritise team tasks to meet deadlines
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Oversee file management, record keeping, and document handling
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Supervise and support administrative team members
General Duties
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Assist across the team as required, including document updates and basic drafting
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Support file opening, conflict checks, and risk processes
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Maintain accurate data across internal systems
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Provide cover for colleagues during busy or absence periods
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Collaborate with legal and business support teams
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Comply with all regulatory and professional standards
Hours: Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction)
Salary: £30,000 to £33,000 depending on experience + excellent benefits package
