Customer Service Operative - Droitwich
Full-time | 40 hours per week | £12.95 per hour (£26,935 pro rata)
Fixed-term maternity cover (approx. 11 months, subject to change)
Are you a confident communicator with a passion for delivering excellent service? We're looking for a proactive and professional Customer Service Operative to join our busy, friendly team in Droitwich. This is a great opportunity to step into a varied, people-focused role where no two days are the same.
About Our Client:
Our client, a well-established provider in the Storage & Distribution industry, is seeking a Customer Service Operative to join their team in Droitwich. They are a highly successful, well-established family-owned business who are extremely proud of their history! The business has always aimed to be at the forefront of the logistics sector reflected by a series of firsts and industry awards. As a Customer Service Operative, you will play a crucial role in supporting the Customer Service Manager and ensuring the smooth daily operation of the department.
About the Role
Monday to Friday, 08:30-17:30
No evening or weekend work
Full training provided
Office-based role in a countryside location (candidates must have suitable travel arrangements due to no nearby public transport links)
Opportunity to work alongside the current post-holder before handover at the end of MayWhat You'll Be Doing
Supporting the Customer Service Manager with the daily operations of the department
Liaising confidently with customers, colleagues and hauliers via phone, email and face to face
Managing and updating customer accounts to ensure smooth running operations
Accurately processing data and documentation using internal systems
Maintaining clear, accurate stock records and resolving customer queries
Carrying out general office administration duties
Providing occasional support to the Goods-In team and assisting with other account cover during absences
Ensuring all procedures align with the Client's Management System and ISO9001 standards What We're Looking For
Experience in customer service or a similar busy office/public-facing environment
Strong communication skills and a professional, positive approach
Good telephone manner and the confidence to liaise across departments
Competence in Microsoft Office, particularly Excel
Ability to learn internal software systems quickly
Strong attention to detail, accuracy and time management
Awareness of health and safety practices
Ability to work effectively as part of a small, collaborative teamWhy Join Us?
Work in a supportive, well-structured team environment
Gain valuable experience in customer service, logistics and administration
Be part of an organisation that values professionalism, quality and continuous improvement
How to Apply:
Join our client's team and contribute to their success! Please apply now with your updated CV to embark on an exciting career in an organisation that values your skills and dedication.
Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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