Receptionist - Customer Advice and Information team
Salary: £24,249 - £25,525 pa (pro rata)
Hours: Full-time
Location: Birmingham
Contract: Fixed-term contract until 31 December 2026
We have an opportunity for a passionate and experienced customer service professional to join our customer services team. You will be the first point of contact for our customers, including dentists, dental practitioners, contractors, post/delivery and colleagues.
If you thrive in a fast-paced environment, have a natural ability to explain complex information easily, and have an eye for detail when it comes to following processes, we would love to hear from you.
You will provide face-to-face customer service to both staff and external customers, whilst also responding to customer questions by email. You will develop a broad understanding of the organisation and the people within it.
This role is office-based, 5 days per week on-site.
Reception is open from 08:30 – 17:30 each day, and you will be on a rotating shift pattern of 08:30 – 16:30 or 09:30 – 17:30.
About you:
The successful candidate will be a team player with the ability to engage confidently and effectively with customers and colleagues easily.
You will be able to demonstrate empathy, tact and discretion whilst discussing sensitive issues or complaints with customers and colleagues.
These well-developed inter-personal skills will be supported by demonstrable experience of working within a busy customer-focused environment, including responding to emails, working to deadlines and following processes correctly. Receptionist experience would be beneficial, but is not essential.
About us:
Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.
Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what make our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.
Benefits:
The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish.
To support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.
Some of our benefits include:
- 27 days’ holiday (plus statutory) - rising to 30 days after 2 years’ service (pro rata)
- Pension contributions up to 10%
- Buy/Sell annual leave
- Enhanced Maternity, Paternity and Adoption leave from 1 years’ service
- Life assurance, income protection plan and enhanced sick leave policy
- Staff discounts, including eye care contributions and discounted gym membership
We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
How to apply:
To apply and view the full job description, please click the apply button.
Customer service is at the heart of what we do, so as part of your supporting statement, please provide examples of your work experience that align to the job and person specification, using the STAR format.
Application deadline: 23:59 on 1 April 2026.
Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible
