Bank Reception Administrator/Spire Leeds/Bank Ad-Hoc Shifts
Spire Leeds Hospital has an exciting opportunity for an Administrator to join the bank team.
"Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services."
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held
Maintain departmental electronic and manual filing systems accurately
Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
Undertake any training or development as required to acquire skills and knowledge to undertake role competently
Carry out any other duty that reasonably falls within the general nature and level of responsibility of the postWho we're looking for:
Good standard of secondary education with demonstrable literacy and numeracy skills
Track record of successful delivery in a similar role, in an office and / or customer service environment
Understanding of medical terminology
Knowledge of the healthcare market
Working knowledge of SAP or a similar patient booking systemBenefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
Save an average of £50 per month with our free onsite car park
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Smart spending discounts (in addition to Blue Light discounts) via 'Spire for You'
Wellbeing Centre access via 'Spire for You'
Free uniform
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing TeamOur Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Driving clinical excellence
Doing the right thing
Caring is our passion.
Keeping it simple
Delivering on our promises
Succeeding and celebrating togetherWe commit to our employees' well-being through work life balance, on-going development, support and reward.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
For us, it's more than just treating patients; it's about looking after people
