Office Administrator – Customer Care & Compliance
Northamptonshire (Office-Based)
The Opportunity
A growing and fast-paced business within the construction sector is looking to appoint an organised and customer-focused Office Administrator to support day-to-day operations.
This is a varied role combining general administration, customer care and compliance support, working closely with internal teams, engineers and suppliers to ensure projects and aftercare processes run smoothly.
You’ll play a key role in maintaining high service standards and ensuring all administrative tasks are completed accurately and efficiently.
Key Responsibilities
General Administration
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Provide day-to-day administrative support to the office and management team
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Answer incoming calls and respond to emails in a professional and timely manner
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Maintain accurate records, filing systems and internal databases
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Assist with scheduling appointments, meetings and site visits
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Process invoices, timesheets and general documentation
Customer Care
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Act as the first point of contact for customer enquiries and issues
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Log and manage customer care requests, ensuring timely resolution
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Liaise with engineers, site teams and subcontractors to resolve queries
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Provide clear and regular updates to customers
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Maintain a high level of customer satisfaction at all times
Registrations & Compliance
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Register newly completed installations with manufacturers within required timeframes
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Ensure all warranty documentation is completed accurately and stored correctly
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Liaise with suppliers and manufacturers regarding warranty queries or claims
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Maintain accurate records of installations, registrations and warranty periods
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Support engineers with documentation required for compliance
Compliance & Reporting
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Ensure all administrative processes follow internal procedures and standards
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Maintain up-to-date records for audit and reporting purposes
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Assist with preparing reports and documentation for management
About You
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Previous experience in an administration, customer service or office support role
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Strong organisational skills with excellent attention to detail
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Confident communicator, both over the phone and via email
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Able to manage multiple tasks and prioritise workload effectively
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Comfortable working in a fast-paced environment
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Proficient in Microsoft Office and general systems
What’s on Offer
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Competitive salary and stable, long-term opportunity
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Supportive and collaborative team environment
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Clear structure and processes in place
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Opportunity to develop within a growing business
