PROGRAMME ASSISTANT
We are supporting a leading higher education institution in the recruitment of a Programme Assistant to provide comprehensive administrative support across the programme lifecycle. This varied role covers recruitment, enquiries, admissions, programme delivery, and post-course certification, with responsibilities shifting throughout the year.
The ideal candidate will be proactive, customer-focused, and comfortable managing a busy, varied workload. Some evening and weekend work will be required during peak periods, with time compensated through TOIL or overtime.
PROGRAMME ASSISTANT ROLE:
Responding to enquiries by phone, email, and in person, providing accurate information in line with policy and offering high‑quality, friendly customer service
Acting as the first point of contact for internal and external queries, liaising between participants, academic staff, and administrative teams
Supporting the Summer School administrative team by contributing to all areas of programme administration and assisting colleagues as required
Processing applications and documentation, ensuring completeness, accuracy, and timely progression to Programme Directors
Assisting with organising programme events, including registration, orientation, examinations, and social activities, with occasional support outside normal office hours
Managing student enquiries related to visas, acceptance letters, course changes, fees, transcripts, and general support, providing sensitive frontline pastoral care where appropriate
Maintaining accurate records, electronic filing, and updates to systems such as SITS, monitoring decisions and ensuring timely information flow
Liaising with Operations (IT, HR, Finance) and Programme Directors, escalating issues when required and supporting problem‑solving across administrative functions PROGRAMME ASSISTANT ESSENTIALS:
Strong IT skills, particularly in Microsoft Office, with the ability to learn new systems quickly
Educated to degree level or possessing equivalent professional experience
Previous experience working in an administrative role, ideally in a customer‑facing or service‑driven environment
Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally
Ability to maintain a calm, friendly, and professional demeanour while working under pressure or managing competing priorities
Able to work independently with limited supervision, using initiative to complete both routine and non‑routine tasks accurately and on time
High level of attention to detail, ensuring accuracy across documentation, correspondence, and administrative processes
Experience using initiative to resolve problems as they arise and recognising when issues should be escalated appropriately If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.
At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation
