We are seeking a highly organised and enthusiastic Customer Service Administrator to join our existing team. You will need to be confident on the telephone and ready to provide excellent customer service.
This role offers an excellent opportunity for individuals with strong office experiences, and who is proficient with computer skills. Must be able to contribute to a professional environment.
Working within our Service department you will be assisting in the scheduling of service visits and ensuring that all materials and equipment are arranged ahead of engineer's attendance to our customer sites throughout the UK and Europe.
Raising purchase orders in accordance with company procedures for various parts and plant equipment.
Liaising with suppliers to ensure materials arrive in advance of planned service works and resolve shortages or discrepancies quickly.
And speaking with our customers to co-ordinate activities.
Other responsibilities in this role include:
Answer incoming calls, assist customers and if required, direct enquiries to the appropriate person. Maintain accurate job documentation within our internal database system and support engineers with parts queries and service-related administration.
Ideal applicant should possess:
Strong organisational and planning skills
Ability to manage multiple service jobs simultaneously
High attention to detail
Proactive approach to problem solving
