Pertemps Network Group are delighted to be assisting a reputable housing provider in the appointment of a Housing Solutions Assistant to join their busy Housing Solutions Triage Team.
Location: London (Hybrid Working)
Contract: Temporary
Working Pattern: Hybrid – 2–3 days per week in the office
Rate: £21.00 -£21.53 per hour PAYE
Compliance: DBS Required
This is an excellent opportunity to join a fast-paced front-line housing environment, supporting residents with housing enquiries and assisting the delivery of statutory housing services.
Role Overview
The Housing Solutions Assistant will act as a key point of contact within the Housing Solutions Service, delivering front-line advice and administrative support to residents, internal teams, and external agencies.
The postholder will support statutory housing functions, including Housing Register applications, legal reviews, and homelessness-related enquiries, ensuring services are delivered efficiently and in line with relevant housing legislation.
This role is ideally suited to candidates with experience within housing services, allocations, homelessness, or customer-facing local authority environments.
Key Responsibilities
Act as the first point of contact for residents via telephone, email, and face-to-face enquiries
Provide accurate housing advice and information, identifying customer needs and directing enquiries appropriately
Assess and administer Housing Register applications in line with Part VI of the Housing Act
Manage shared inboxes and respond to enquiries from residents, third parties, and partner organisations
Support statutory housing reviews, including case research and liaison with legal teams and solicitors
Maintain accurate case records on housing management systems such as Locata, I-World, or EDMS
Validate and process invoices, supporting financial administration within the service
Assist with complaints, MP enquiries, Ombudsman cases, and Subject Access Requests
Prepare and maintain housing files in support of review requests and legal processes
Register housing reviews under relevant legislation and allocate cases to officers
Coordinate appointments, translation services, and referrals to specialist teams
Monitor incoming post, maintain records, and ensure documentation is stored accurately
Support the development of customer information materials and service communications
Assist in the production of performance reports, briefings, and administrative records
Ensure compliance with internal policies, procedures, and statutory requirements
About You
To be successful in this role, candidates should demonstrate:
Previous experience working within a housing, homelessness, or local authority environment
Knowledge or understanding of Part VI and Part VII of the Housing Act (desirable)
Strong customer service skills with experience managing high-volume enquiries
Ability to prioritise workloads and meet deadlines in a fast-paced environment
Strong administrative and organisational skills
Experience maintaining accurate records and working with databases
Excellent verbal and written communication skills
Ability to work effectively as part of a team
Good IT skills, including Microsoft Office and housing systems
A housing qualification would be advantageous but is not essential
Why Apply?
Opportunity to gain experience within a busy Housing Solutions Service
Work within a supportive and collaborative team environment
Exposure to statutory housing processes and housing legislation
Hybrid working available
Potential for contract extension
Apply Now, If you are interested in this opportunity, please apply with your most up-to-date CV
