Commercial Account Handler
London 35k to 50k DOE + bonus
Must have previous experience
An established insurance brokerage is seeking an experienced Commercial Account Handler to join its professional and client-focused team. This is an excellent opportunity for an individual with strong technical insurance knowledge and a passion for delivering exceptional service to Commercial clients.
The Role of the Account Handler
The Commercial Account Handler will play a key role in supporting a portfolio of Commercial clients, acting as a primary point of contact and ensuring insurance arrangements are managed accurately and compliantly. The role requires strong attention to detail, excellent communication skills, and a solid understanding of Commercial insurance products and regulations.
Key Responsibilities
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Build and maintain strong relationships with Commercial clients
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Act as the main point of contact for client enquiries, renewals and mid-term adjustments
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Provide tailored advice based on clients’ insurance needs and risk profiles
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Manage policy documentation, endorsements and certificates with a high level of accuracy
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Liaise with underwriters to negotiate and secure appropriate coverage terms
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Analyse risk exposures to identify gaps and opportunities for improved coverage
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Ensure all policies comply with industry regulations and contractual obligations
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Maintain accurate and well-organised electronic client files using Acturis
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Prepare reports and insurance portfolio reviews for clients
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Identify opportunities for cross-selling and upselling insurance products
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Conduct peer quality checks to minimise errors and maintain compliance standards
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Keep up to date with industry developments, regulatory changes and best practices
Experience & Skills Required for the Account Handler
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Strong knowledge of Commercial insurance products
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Good understanding of underwriting principles and industry regulations
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Proven experience using Acturis insurance software (or smila)
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Proficiency in Microsoft Office Suite
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Excellent communication and interpersonal skills
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Strong attention to detail and organisational ability
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Ability to work collaboratively with colleagues and stakeholders
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Professional, ethical and compliance-focused approach
What’s on Offer to the Account Handler
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A supportive and collaborative working environment
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Exposure to a varied Commercial client portfolio
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Ongoing training and professional development
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A role offering stability, responsibility and career progression
This position is ideal for a Commercial Account Handler seeking to develop their career within a respected brokerage environment that values quality, accuracy and client service
