My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.
Key Responsibilities
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Handle inbound and outbound customer calls, emails, and online enquiries
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Resolve customer queries relating to billing, accounts, meter readings, and service issues
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Provide clear and accurate information regarding tariffs, usage, and services
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Support customers with payment plans and account management
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Log all customer interactions accurately on internal systems
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Escalate complex or unresolved issues to relevant departments
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Ensure compliance with industry regulations and company policies
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Deliver excellent customer service in line with company standards and KPIs
Key Skills & Experience
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Previous experience in a customer service or contact centre role
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Excellent communication and interpersonal skills
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Ability to manage a high volume of enquiries in a fast-paced environment
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Strong problem-solving skills and attention to detail
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Good IT skills, including experience with CRM systems
Desirable Experience
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Experience within the utilities sector (energy, water, or gas)
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Knowledge of billing systems or regulatory frameworks
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Experience handling complaints or vulnerable customers
Personal Attributes
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Customer-focused with a positive, empathetic approach
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Reliable, organised, and able to prioritise workload
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Team player with a proactive mindset
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Eager to learn and develop within the role
What is on offer
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Competitive salary and benefits package including a bonus
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Full training and ongoing support
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Opportunities for career progression within the utilities sector
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Supportive and collaborative team environment
Apply now to join a growing organisation and build your career within the customer service sector
