Operations Business Analyst - Fashion Retail
Operations Business Analyst - Fashion Retail
The location of the role is Paddington, London (hybrid working).
The duration of the contract is 6 months.
The pay rate on offer is £350 - £400 per day (via Umbrella agency - inside IR35).
The client is a multinational high-street retailer.
Role Summary
An outcome driven business analyst, delivering end to end process stability across product set up and PO management, inbound compliance, and query/SRNI resolution. Provide structure, controls, and cross functional alignment.
Core Deliverables
RACI clarity, SLA definition, control gate design, backlog reduction, process mapping, capability uplift, and cross functional governance.
Key accountabilities of the role
Inbound compliance:
Align Ops, Supply Chain, Buying & Merchandising on roles, responsibilities and escalation paths
Support Operations Executive
PO and pricing validation controls:
Identify whether discrepancies are system driven, training driven, or discipline driven.
Recommend and implement improved validation controls to prevent SRNI issues.
Data integrity controls:
Diagnose root causes of recurring data issues (barcodes, manufacturer codes, pricing).
Assess capability gaps in Buying teams and offshore teams.
Define "what good looks like" for product set up post integration
End-to-endBuyability and availability oversight
Map e2e process and establish a cross functional view of buyability blockers and systemic failure points
Set up weekly triage; define and embed ownership at each stage of process
Query log reduction and process stabilisation:
Diagnose why query lines remain high and where bottlenecks sit
Work with Buying & Merchandising and Ops to clear backlog
Recommend process or automation changes to prevent re-accumulation
SRNI process strengthening for transition:
Ensure Buying & Merchandising team is fully equipped to manage SRNI (Stock Received Not Invoiced) during and after transition
Define transition process
Identify and close gaps in data, process or capability
Cross-functional integration & change delivery - drive structured problem-solving and ensure actions are deliveredKey skills and experience
Strong preference for Retail or Ecommerce industry experience
Comfortable operating across functions and driving change
Understanding of retail product lifecycle (e.g. product setup, PO creation, inbound logistics etc.)
Strong problem-solving skills, attention to detail and ability to map end-to-end processes
Self-starter. Ability to multitask, prioritise, and manage time effectively
Excellent collaboration, communication and stakeholder management skills
Operational pragmatism and hands-on delivery when required
Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel
Experience using Netsuite or RITHUM CommerceHub is a plus [not essential
