Administrator / Front of House
Knaresborough, Full-time - £26,000 - £28,000, on-site car parking, pension
Our client is looking for a proactive Administrator to join their team and play a key role in supporting the Enquiry, Admin and Customer Care departments. As the first point of contact for the business, you will ensure that all incoming enquiries—whether by phone, email, or post—are handled professionally and efficiently. You’ll provide essential administrative support while helping ensure members and prospective members receive excellent service.
Key Responsibilities
Act as Front of House, answering incoming calls and directing enquiries appropriately
Monitor and manage the Admin Team inbox, ensuring queries are handled promptly
Respond to member and prospective member enquiries
Update member records (e.g. address changes, bank details, name updates)
Provide initial information on renewals and subscription amounts, referring complex queries to relevant teams
Sort and distribute daily incoming mail for Enquiry, Admin and Customer Care teams
Contact members regarding cancelled Direct Debits and rejected payments
Liaise with Finance regarding payment issues and refunds
Assist with plan cancellations and compliance markers
Support the wider team with general office administration
Skills & Experience
Strong administrative and organisational skills
Excellent telephone manner and customer service skills
Ability to manage inbound communications and route enquiries efficiently
Good attention to detail when updating records and processing documentation
Competent in MS Office and office systems
Ability to prioritise tasks and multitask in a busy environment
Strong teamwork and communication skills
A proactive approach with the initiative to take ownership of tasks
If this sounds like you, we’d love to hear from you. Either apply via the link or contact us for more information. Louise – Unity Resourcing
