Job Title: Receptionist
Location: Luther Street Medical Centre, Luther Street, Oxford, OX1 1UL
Hours: 37.5 hours per week Monday – Friday 10.30am – 6.30pm
Trust Location: Oxford Health NHS Foundation Trust
Role type: Temporary for 6 weeks with possibility of extension
Role details:
This role is deeply rewarding and provides the chance to contribute to helping Oxford’s most vulnerable and challenging members of the public. Based at Luther Street Medical Centre, a dedicated GP practice supporting people experiencing homelessness, we are looking for someone who can be the welcoming face of this unique service
Duties to include but not limited to:
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You will play a key role in delivering high quality, front of house support while completing administrative responsibilities. This role requires empathy, emotional resilience, and a calm, professional manner. You will help ensure our patients and staff receive a safe, efficient and supportive service, making a real difference every day.
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Receive calls courteously: Handle incoming calls in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers.
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Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
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Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
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Liaise with clinical staff to manage and book patient appointments and process requests for repeat prescriptions
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Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire system
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Booking patients into clinics on arrival
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
You’ll learn the following whilst working at the trust:
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An in depth understanding of the roles and responsibilities involved in working within the NHS
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Knowledge of the systems used, to effectively complete your role to the highest standard at all times
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A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
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Emotional resilience
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Excellent IT skills
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NHS experience (desirable)
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Good communication and organisational skills
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Excellent attention to detail and accuracy
As a member of NHS Professionals, you have fantastic benefits:
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Competitive pay rates- work this week, get paid next week
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Essential support when you need it- 24/7 365 days- call us anytime
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Multi locational- work across neighbouring Trusts
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Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
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Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
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Training and development opportunities- Keep up with the essentials and more
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Build holiday allowance for every shift you work- your work life balance is important to us
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Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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