JOB TITLE: Customer Service Coordinator
LOCATION: Bridgwater, Somerset
SALARY: Up to £28,000 PA (DOE)
HOURS: Monday - Friday, 37.5 hours
BENEFITS:
25 days annual leave plus Bank Holidays
Free parking
Company Pension (3% employer / 5% employee)
Supportive and close-knit team
Well-established and growing businessWe are seeking a well-organised and passionate Customer Service Coordinator to join a highly established manufacturing business in Bridgwater. You will be responsible for ensuring smooth day‑to‑day operations within the service department, whilst also working collaboratively with the other teams across the business. This role suits someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a seamless and professional service.
Main Responsibilities:
Manage the service inbox and phone line, resolving customer queries or directing them to the appropriate team.
Raise warranties, source parts, and determine warranty eligibility; escalate non‑warranty cases for quotation.
Process purchase orders, quotations, sales orders, dispatch notes, and engineer allocations using Sage and DriveWorks.
Coordinate engineer schedules, book travel and accommodation, and manage employee card orders.
Keep customers updated on order and service progress.
Handle decontamination bookings and upload certificates for both suppliers and customers.
Manage engineer reports, dispatch parts, update KPI trackers, and support the service coordinator and accounts team.
Work collaboratively across departments and support cover for team members during absence.
Adhere to all company health & safety procedures.Key Skills:
IT literate experience using Sage would be beneficial however not essential
Excellent attention to detail and ability to work with a high level of accuracy
Process driven
Prior experience working in a fast-paced role, meet deadlines, both independently and as part of a team
Proficient organisational skills, able to respond to continually changing business needs
Willingness to work flexibly, with a calm, positive and motivational outlook to each task
Personable nature, with confident and effective communication and listening skillsNext Steps:
Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
