Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.
The role:
-
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
-
Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
-
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
-
Maintain customer service emails and ensure that responses are provided within a timely manner
-
Provide technical advice and guidance to customers where there is concern over the suitability of orders
-
Liaise with and support the sales team
-
Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success
Ad-hoc:
-
Undertake administration tasks such as order filing as and when required
-
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time
The individual
-
Customer Service focus
-
Language skills - High level of written grammar and excellent command of English
-
Organisational skills
-
Communication skills
-
Ability to adjust priorities and manage time effectively in a fast-paced environment
-
Ability to integrate effectively into well-established team environments
-
Good working knowledge of Microsoft Office applications
Benefits
