Join our client as a Customer Order Specialist, leading a small team while overseeing the full order lifecycle for key accounts. Hybrid working, great hourly rate, and the chance to support a long-term, high-impact project.
Customer Order Specialist
Peterborough
Salary: £18.97 per hour
12-month contract initially
We are partnering with a leading organisation seeking an experienced Customer Order Specialist to manage the full order lifecycle for key customer accounts. This 12-month initial contract is likely to extend, supporting a major long-term project. This hybrid role requires three days per week onsite and offers flexible office hours.
Why join our client
You’ll step into a varied and impactful role where you’ll lead a small team, act as the central point of contact for customer queries, and ensure orders flow seamlessly across multiple departments. If you thrive in a technical, customer-focused environment and enjoy improving processes, this role offers real scope to shine.
Key Responsibilities
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Lead and support a small team within the Customer Order team
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Coordinate with Engineering, Product Planning, Purchasing and Production
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Interpret complex customer specifications and configure accurate Level 1 BOMs
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Analyse options, plant availability and alternative offerings
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Submit and justify Engineering Change Requests when required
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Manage end-to-end order processes, including entry, changes, invoicing and credits
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Act as the main contact point for customer enquiries
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Resolve escalations effectively and professionally
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Promote a customer-first approach and strong service culture
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Support continuous improvement and departmental initiatives
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Maintain standard processes to drive accuracy and efficiency
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Build long-term customer relationships and support on-site visits
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Provide proactive customer communication on updates and processes
About You
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Proven experience in customer order management or similar
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Strong technical aptitude and ability to interpret specifications
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Confident team leader able to manage complex workflows
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Excellent communicator with a customer-focused mindset
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Highly organised with strong attention to detail
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Passionate about improving processes and operations
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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