Bodyshop Customer Service Advisor
Location: Basildon
Monday - Friday | 8:00am - 6:00pm
Salary: Up to £30,000 (DOE) + Performance Bonus
MPJ Recruitment are proud to be partnering with a well-established and highly reputable car Bodyshop in Essex. Known for delivering high-quality vehicle repairs and exceptional customer service, our client takes pride in restoring vehicles to pre-accident condition with precision, professionalism, and care.
This is an exciting opportunity for a confident, organised, and customer-focused Bodyshop Customer Service Advisor to become the welcoming face of the business. If you enjoy delivering first-class service and thrive in a busy automotive environment, this role offers the chance to join a supportive team where your contribution is truly valued.
The Opportunity:
As the first point of contact, you will play a key role in ensuring every customer receives a smooth and professional experience from start to finish, making a real impact on the overall customer journey.
Key Responsibilities:
Welcome customers and visitors in a friendly and professional manner
Manage incoming calls, emails, and enquiries efficiently
Schedule vehicle inspections, estimates, and repair bookings
Liaise with customers, insurance companies, and the workshop team
Prepare and issue job cards, estimates, and invoices
Provide regular updates on repair progress and completion times
Maintain accurate records and update internal management systems
Ensure the reception and waiting area remain clean, tidy, and welcoming
Support management with general administrative duties
What We're Looking For:
Previous front-of-house or customer service experience (automotive sector preferred)
Strong communication and interpersonal skills
Excellent organisational skills and attention to detail
Confident using Microsoft Office (experience with body-shop systems advantageous)
Ability to remain calm and professional in a fast-paced environment
Positive, proactive attitude with strong team spirit
Experience within automotive, insurance, or vehicle repair industries is highly desirable
What's in It for You?:
Competitive salary up to £30,000 (depending on experience)
Cash performance bonus
28 days holiday (including bank holidays)
Company pension scheme
Supportive and friendly team environment
Ongoing training and development opportunities
Monday to Friday working - no weekends involved
If you're looking to join a respected, growing company where customer service is truly valued, we'd love to hear from you.
Click APPLY today and we will be in touch promptly
