Retention & Renewals Manager – 12 Month FTC (Maternity Cover)
Location: Sheffield City Centre (Hybrid Working)
Salary: £45,000 per annum
Anna Maher Recruitment is recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation based in Sheffield.
This leadership role is focused on driving customer retention, managing renewals performance, and reducing churn, while leading a customer-facing team delivering measurable customer value.
Key Responsibilities
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Lead, coach and develop a team of 10–15 customer-facing staff
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Drive retention and renewals strategy to minimise churn and maximise renewals
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Manage renewal pipelines and proactive customer engagement activity
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Monitor performance metrics and improve customer outcomes through data insight
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Work cross-functionally with Sales, Product, Marketing and Support teams
Requirements
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Candidates must have a background in Retentions or Renewals
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Previous experience managing or leading customer-facing teams
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Experience within Customer Success, Retention, Renewals, Account Management or SaaS environments
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Strong commercial awareness with responsibility for churn reduction and renewal performance
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Excellent leadership and coaching skills
Benefits
