Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you’ll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.
This role would suit someone from a customer service or sales background, particularly if you’ve worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
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Following up on warm leads — customers who have already been quoted
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Building rapport and long-term customer relationships
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Answering questions, addressing concerns and progressing services
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Managing your own accounts in a consultative, supportive way
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Working closely with the wider team to achieve shared goals
What We’re Looking For
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Experience in customer service, account management or relationship-led sales
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Comfortable discussing and agreeing contracts or services
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Strong communication skills and a friendly, professional approach
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Confident on the phone with a focus on customer care rather than hard selling
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Organised, motivated and able to manage your own workload
The Environment
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Hybrid role — work from home with regular time in the Pontefract office
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Supportive team culture with a relaxed, positive atmosphere
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Lunch provided when working in the office
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Dog-friendly office — well-behaved dogs welcome 🐶
If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step
