Are you experienced within the Travel Industry? Do you have experience working on flight bookings? Looking for a back-office role within the Industry? We have the role for you!
We are working with a Luxury Tour Operator, who are looking for a Flights Administrator / Customer Service Executive to join their lovely team in London.
As a Flight Administration / Customer Service Executive, you will support Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back-office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight-related administration, ensuring accuracy and efficiency, while delivering exceptional customer service.
Key Responsibilities
Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards
Action schedule changes promptly in the best interest of clients and business requirements
Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required
Support the Flight Desk Team and Customer Service & Communication team during crisis calls
Confidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entry
Share knowledge and collaborate with team members to improve processes and outcomes
Maximise every opportunity to enhance customer experience and support revenue growth
Deliver exceptional service to discerning customers who book high-value tripsExperience Required?
Minimum of 1 year travel industry experience
Strong Airline knowledge
GDS knowledge (desirable)
Exceptional customer service skills
Excellent written and oral communication competency
High attention to detail and accuracy
Ability to work under pressure and adapt to changing priorities
Confident with Microsoft programsThe package:
Salary - circa £26,00
Flexible workplace culture with hybrid working model
5 weeks of annual leave plus bank holidays
Learning Allowance, access funds to use towards your learning and development
Experience our premium products through familiarisation trips
Opportunity to Work From Anywhere for up to 20 days per year
Opportunities for giving back through our One Tomorrow Foundation and volunteer leave
Paid Parental Leave
Employee Assistant Program
Family and Friends travel discounts
Highly engaged team and great company cultureInterested?
Please click APPLY now, or contact
