Redditch - 38 hours per week - Competitive Salary - Office-based with occasional travel
About the Role
Are you detail-driven, organised, and passionate about quality? We are looking for a Quality Assurance Administrator to support and maintain our Quality Management System (QMS) and help ensure our products and processes consistently meet internal, customer, and regulatory standards.
This is a key role where you will take ownership of Returns (RMA) and Defect (DMR) processes — from first contact through to resolution — while working with cross-functional teams to drive continuous improvement across the business.
Key Responsibilities
- Manage returns process across Redditch and Ashchurch sites
- Maintain accurate records for returned or rejected items
- Use ERP systems to analyse and report performance (Epicor desirable)
- Support smooth data integration across teams
- Coordinate inspections and rework activities
- Ensure products meet ISO 9001 before re-entering stock
- Arrange and track return logistics
- Manage calibration schedules and equipment records
- Maintain calibration certificates and documentation
- Liaise with external providers and investigate discrepancies
- Support compliance with quality and safety regulations
- Act as a key contact for customer returns and queries
- Assist with internal and external audits
- Suggest improvements to boost efficiency and customer satisfaction
About You
You are:
- Proactive and adaptable
- Highly organised with strong attention to detail
- Results-driven and resourceful
- Comfortable working with multiple stakeholders
- Keen to learn and grow
Skills & Experience
Essential
- ERP system experience (Epicor advantageous)
- Knowledge of ISO 9001 or similar standards
- Strong organisational and communication skills
- High accuracy in data entry and documentation
- Confident with Microsoft Office and QMS systems
- Flexible and able to meet deadlines
Desirable
- Quality, compliance, or administrative background
- Experience in regulated or electronics environments
- Knowledge of ISO 13485, AS9100, IATF
- Audit support experience
Benefits
26 days holiday + bank holidays/Annual Profit Share Scheme/Salary Sacrifice Pension/4x Salary Death in Service/Healthcare plan & Employee Assistance Programme/Wellbeing app & discount schemes/Cycle to Work Scheme & EV Salary Sacrifice Scheme/Employee Share Scheme (after 12 months)
Why Join Us?
Be part of a supportive team where quality matters, your ideas are valued, and your development is encouraged. If you enjoy structured work, problem-solving, and making a real impact — this role is for you. Apply Now
