Service Delivery Administrator
Location: Greater Manchester Department: Service Delivery Salary: £24,570 - £25,381 Contract: Fixed-term, 24 months Work Pattern: Mon - Fri (37.50 hours per week) On-site Benefits: Pension Medical Cash Plan Life Assurance Discounted Gym Membership
About the Role
We are seeking a highly organised and proactive Service Delivery Administrator to support our Engineering team and work closely with the Project Management Office. This role plays a key part in coordinating installations, managing engineering resources, and ensuring smooth delivery of large-scale Radio projects.
If you thrive in a fast-paced technical environment, enjoy problem-solving, and have a strong eye for detail, this is an excellent opportunity to join a collaborative and customer-focused team.
Key Responsibilities
Travel & Logistics
Arrange flights, hotels, and transport for engineering teams
Manage visa applications and ensure compliance for international travel
Expense & Documentation Management
Process receipts, expenses, and timesheets
Maintain accurate records for customer reporting, including hours on site and personnel details
Smartsheet & Tracker Updates
Update bill of materials trackers, project timelines, and Smartsheets
Ensure weekly status reports are completed and submitted on time
Coordination with PMO
Support scheduling of site visits and engineering resource allocation
Act as a central point for document collation and distribution
Process Improvement
Assist in implementing digital tools for site data capture
Maintain shared drives for photos, reports, and compliance documentation
General Administration
Handle incoming calls and emails professionally, resolving customer queries
Liaise with Installation and Project teams to ensure smooth handover of project information
Provide timely updates to customers and internal teams
Work with Accounts and Stores to investigate and resolve issues
Welcome visitors and ensure a professional front-of-house experience
Contribute ideas to improve service delivery and internal processes
Key Outcomes
Deliver outstanding service to all customers
Resolve customer issues promptly and effectively
Essential Skills & Experience
Experience working in a technical helpdesk or similar environment
Strong attention to detail with the ability to meet deadlines
Excellent telephone manner and communication skills
Ability to build strong customer relationships
Confident using PC applications including Outlook, Word, and Excel
Calm, focused, and professional under pressure
Strong organisational and planning abilities
Dependable, flexible, and a strong team player
proven track record of delivering high quality customer serviceBenefits
Competitive Salary
Bonus
Hybrid
Full training and development
23 days Bank Holidays
Pension
Medical Cash Plan
Life Insurance
Discounted Gym Membership
Career Development
Staff events/ incentives
Plus so much more………….
How to Apply:
Send your CV to (url removed)
Or call Helen on (phone number removed)
This vacancy is being handled by Aspire Recruitment. Due to high application volumes, we will only contact you within 14 days if selected for interview. By applying, you agree to our Privacy Policy and consent to Aspire Recruitment keeping you informed about future opportunities
