Senior Service Delivery Manager
Why apply?
Fantastic, seasoned peer group
Challenge. This delivery is complex, challenging and you will lead / own / develop the service operating model, go live and BAU.
Long term programme, 7-year programme
Ambition. This global client has serious ambition in terms of growing its footprint across the IoI.
Role:
You will play a pivotal role in the support of the live service encompassing Oracle Fusion applications
Oversee the transition to go-live, oversee and agree the acceptance into service process
Lead on the service operating model creation, leading a team of onshore and offshore resources
Manage service reporting requirements and ITIL process adherence
Ensure the successful delivery of the client managed service
Encompassing:
Team Leadership
Service Strategy
Stakeholder Management
Governance and Service Reporting
Risk Management and Issue/ Problem Resolution
Essential Technical Skills
Strong experience as an Oracle Service Delivery Manager
Proven experience managing live large-scale Oracle (Fusion) implementations
Public sector / NHS or similarly complex regulated environments
Strong understanding of Release Management, Change Management, Environment Management, Configuration and Cost Management
Must have led a large service team in a complex public sector engagement
