Customer Support Team Leader
Cardiff
£negotiable depending on experience
Are you looking to step into a role where you will support a market leading organisation known for delivering first class service and smooth project execution for major household brands?
Due to an internal promotion , the following role has become available to manage a team of Account Support Executives on a day to day basis. Working closely with the Customer Relations Manager, you will play a key role in ensuring exceptional service delivery, supporting a high value client base, and driving continuous improvement across the team.
The Role
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Lead and support the Internal Support Team on a day to day basis
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Deliver excellent service to clients both external and internal
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Monitor and achieve internal and external KPIs
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Coach team members through side by side sessions
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Support Personal Development Plans and team development
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Assist with recruitment, inductions, and probation reviews
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Ensure timely completion of documentation including month end invoicing
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Identify and implement process improvements
The person
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Previous team leader or supervisor experience (customer support/internal sales preferred)
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Strong coaching and people management skills
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Organised, proactive, and KPI focused
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Excellent communication and stakeholder management skills
In return
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You will be joining a well-regarded organisation known for reliability and operational excellence
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You will work with major national retail brands
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There is a supportive culture with development opportunities
