Customer Development Executive - Seafreight
Location: Bradford
Department: Development Team
Employment Type: Full‑time
The Opportunity
We are looking for a proactive, commercially minded Customer Development Executive with a strong focus on Import & Export FCL Seafreight. This role is perfect for someone who thrives on building relationships, negotiating with suppliers, and converting opportunities into long‑term business.
You'll play a key part in driving growth by preparing competitive quotations, strengthening customer relationships, and identifying new market opportunities.
Key Responsibilities
Quotation & Pricing
Prepare accurate and competitive quotations across all transport modes, with a primary focus on FCL Seafreight.
Ensure all quotation fields are completed, notes are added, and correct terms & conditions are included.
Liaise with carriers, hauliers, agents, and airlines to negotiate the best possible rates.
Use available tariffs effectively when creating quotes.Customer Engagement
Maintain regular communication with customers during the pricing stage, offering updates, timelines, and industry guidance where needed.
Make follow‑up calls to gather feedback, assess competitiveness, and log outcomes accurately.
Lead on building and nurturing strong customer relationships across all levels.
Reconnect with existing customers where activity has decreased.Business Development
Follow up warm leads provided by operational teams.
Develop strong product knowledge to confidently upsell and identify new opportunities.
Research potential growth areas, market trends, and new opportunities.
Meet customers via phone, Teams, or in person, in line with performance expectations.Internal Collaboration & Standards
Work closely with other Development teams to share insights and maximise procurement advantages.
Ensure all sales processes and guidelines (GDPR, expenses, gifting policies) are followed.
Support and mentor new starters joining the Development team. Skills & Behaviours We're Looking For
Strong attention to detail.
Effective communication and interpersonal skills.
Confident negotiation abilities.
Initiative and proactive approach to tasks.
Drive and resilience in securing and growing business.
Flexible mindset and willingness to support day‑to‑day team needs.
Positive, solutions‑focused attitude and eagerness to learn.
If you are interested please apply with an up to date copy of your CV
