NXA Talent are delighted to be supporting a prestigious 3pl based in Yorkshire with an Operations Manager Vacancy in their flagship retail/ecomm multi-user operation based in West Yorkshire.
The role would be a great fit for somebody currently working as a Shift Manager or Operations Manager looking to advance their career and customer understanding
Key Responsibilities:
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Act as the main point of contact for customers on all operational aspects of their contracts, including processes, costs, and service delivery.
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Supervise and manage warehouse staff working on the contract(s), ensuring labour and operational costs stay within budget.
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Monitor performance against customer KPIs and SLAs, ensuring targets are consistently met.
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Prepare and issue customer service reports on time and support the rollout of new initiatives or process improvements.
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Maintain regular communication with senior customer representatives to address operational needs and feedback.
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Train and coach staff and team leaders to ensure safe, efficient, and high-quality performance.
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Implement and maintain company policies, procedures, and best practices across all warehouse activities.
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Support the site management team and assist with other contracts or operational areas as needed.
Your Skillset:
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Operational experience managing within a warehousing/logistics environment (preferably within a 3pl)
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Demonstrable experience of working in customer focused distribution with customer management experience being an advantage.
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Must be open to working either Monday - Friday on a day shift OR Sunday -Thursday on a day shift (weekend working is done with a shift premium)
