Practice Assistant
Working Hours: 09:00-17:00 whilst on probation. Once probation has been successfully passed, shift patterns include 08:00-16:00, 09:00-17:00 and 10:00-18:00. (Flexibility will be required to cover various locations and shifts to support the practice’s needs effectively).
Our client currently has two very exciting opportunities to join their collaborative, fast-paced, welcoming and supportive team based in Central London.
The role of Practice Assistant is a crucially important one given that it supports the smooth day-to-day operations, whilst ensuring efficient and quality service is provided.
We are looking to actively engage with candidates who:
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Have a naturally warm, helpful and empathetic nature
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Genuinely enjoy interacting with people and assisting them
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Can deliver outstanding customer experience
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Have strong and confident interpersonal, communication and PC skills
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Can demonstrate resilience in the work place and find it second nature to work hard and be conscientious
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Can demonstrate strong and accurate organisational skills (the ability to juggle multiple balls, whilst not compromising on accuracy)
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Can remain calm in pressurised situations
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Likes to keep busy, this is a role for someone with a strong work ethic
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Thrives in contributing to an efficient work place – a genuine team player
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Have a willingness to learn technical aspects to the role
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Have the ability to work independently and take initiative
Some of the responsibilities include:
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Acting as the first point of contact by answering all incoming phone calls.
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Provide high-quality customer service by handling daily inquiries and walk-ins.
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Check and respond to emails and online inquiries promptly.
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Manage appointments by scheduling, sending confirmations, and maintaining accurate records.
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Handle scanning and emailing of documents.
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Keeping accurate and up-to-date records in the system.
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Place and track orders
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Taking payments, raise invoices, and process refunds as needed.
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Manage incoming and outgoing mail, ensuring timely distribution and processing.
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Restocking rooms with consumable supplies, as needed.
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Conduct regular stock checks
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Assist in drafting and writing reports when necessary.
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Provide reception cover, particularly over lunchtime
(More detailed spec available):
If this role sounds like it’s a strong match to YOU and your job search then don’t delay – APPLY today!!!
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