Sales Administrator
Location: Avonmouth
Competitive Salary DOE
Role Purpose
To ensure seamless coordination across the sales lifecycle—from order processing to delivery—while providing high-level administrative support to the sales. This role is central to maintaining customer satisfaction, internal efficiency, and strategic alignment across sales operations.
Key Responsibilities
Sales Administration & Coordination
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Accurately process new and used machine orders from the sales team
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Act as liaison between sales, customers, and finance to ensure smooth transactions
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Coordinate with internal departments to ensure timely parts ordering and machine delivery
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Work with service teams to manage machine preparation, PDI, and delivery timelines
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Monitor order progress and proactively resolve administrative or logistical issues
Core Competencies
Sales Administration & Process Management
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Manages sales orders, documentation, and compliance requirements with precision and timeliness
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Applies structured processes to ensure smooth order flow and accurate record-keeping
Customer Experience & Relationship Management
Attention to Detail & Data Accuracy
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Maintains high standards of accuracy in data entry, reporting, and documentation
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Proactively identifies and corrects errors and follows established procedures meticulously
Cross-Functional Collaboration
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Works effectively with logistics, finance, and technical teams
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Facilitates smooth handovers, shares relevant information, and contributes to team-based problem solving
Systems & Tools Proficiency
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Utilises CRM, ERP, and reporting tools to manage workflows and track orders
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Applies digital tools to improve efficiency and accuracy in administrative tasks
Initiative & Continuous Improvement
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Proactively identifies inefficiencies and suggests process or system improvements
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Demonstrates ownership, continuous learning, and a focus on operational enhancement
Behaviour Framework
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Prioritisation, order accuracy, procedural compliance, deadline management
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Empathy, conflict resolution, stakeholder engagement, service orientation
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Error detection, record integrity, procedural discipline
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Interdepartmental communication, coordination, teamwork
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Accountability & Responsibility for tasks undertaken, quality of work, and behaviours
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Tool fluency, digital literacy, workflow optimisation
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Problem-solving, innovation, process improvement, self-direction
Performance Indicators
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Order processing accuracy and turnaround time
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Customer and stakeholder satisfaction scores
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Timeliness of machine delivery and preparation
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CRM data quality and reporting effectiveness
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Task completion rate
Please apply with your CV via the apply button
