Customer Influence and Engagement Officer
Boston, Lincolnshire (Hybrid Working)
£35,604.40
Permanent, Full Time
Hybrid – weekly presence required in Boston office
Your week: 36.25 (Mon – Fri 9am – 5.15pm)
As a Customer Influence and Engagement Officer at Amplius, you will play a key role in strengthening our approach to customer voice, ensuring customers have meaningful opportunities to shape services and decisions. You’ll help us meet the Regulator of Social Housing’s Transparency, Influence and Accountability standard by developing effective engagement, insight and feedback mechanisms that drive continuous improvement.
Snapshot of your role
· Coordinate and evidence customer engagement and influence activities in line with regulatory standards.
· Deliver and continuously improve the Customer Influence Framework to strengthen diverse customer voice.
· Use research methods such as surveys, focus groups and journey mapping to capture customer insight.
· Analyse feedback and produce clear, evidence‑based reports, including psychographic segmentation.
· Share ‘You said, we did’ updates and work with Communications to increase engagement across channels.
· Use insight from engagement and satisfaction data to shape service design, strategy and decision‑making.
What we’re looking for:
· Experience in customer engagement, consultation or insight roles within housing, public or community sectors.
· Ability to design, deliver and analyse engagement activities such as surveys, panels and focus groups.
· Skilled in producing evidence‑based reports and recommendations to support service improvement.
· Strong communication and facilitation skills to engage diverse and underrepresented groups.
· Understanding of the Transparency, Influence and Accountability standard and customer engagement best practice.
· Knowledge of research and insight methods, including qualitative and quantitative analysis.
Desirable
· Experience managing customer satisfaction frameworks or continuous feedback programmes.
· Experience using digital engagement tools, CRM systems or survey platforms.
· Knowledge of best practice and emerging trends in tenant engagement.
· Experience with performance measurement, reporting or data visualisation tools.
DBS clearance may be required for this role.
Please read the attached Job Description before applying so you understand the full scope of the role.
Timeline:
Closing: 16th February
Virtual Interviews: 26th February
Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities
