Customer Liaison Manager ā Social Housing Adaptations
Birmingham | š Full-time | š° Ā£35,000 ā Ā£40,000
We're looking for a Customer Liaison Manager to lead a team of Customer Liaison Advisors and act as the main point of contact for residents, Occupational Therapists, contractors, and internal teams. You'll ensure social housing adaptation projects run smoothly, keeping tenants informed and supported from survey to completion.
The Role:
You will manage and support the Customer Liaison team, overseeing daily operations, workload, and performance, while also being the main contact for residents. You'll work closely with surveyors, contractors, suppliers, and Birmingham City Council to ensure projects are delivered efficiently, safely, and to a high standard.
Key Responsibilities:
Lead and manage a team of Customer Liaison Advisors, supporting their development and workload
Act as the primary contact for tenants, contractors, and stakeholders
Provide regular updates and guidance to residents throughout adaptation projects
Schedule and coordinate appointments with surveyors and contractors
Ensure documentation, consents, and approvals are in place before works start
Resolve queries, complaints, or issues promptly and professionally
Support the project team with communication and administrative tasks
Contribute to improving the resident experience and service delivery What we're looking for:
Experience in customer service, housing, or social care, ideally in adaptations or property services
Proven experience managing a small team
Strong communication, leadership, and interpersonal skills
Organised, proactive, and solutions-focused
Ability to manage multiple projects and stakeholders simultaneously Why apply?
Competitive salary: Ā£35,000 - Ā£40,000
Birmingham-based role with local projects
Lead a small, professional team and make a real difference to residents' lives
Supportive and collaborative work environment š For more information, please contact David on (phone number removed) or (url removed)
āļø Email: (url removed)
