Customer Care Manager - Milton Keynes - Permanent - £50,000 - £55,000
Introduction & Role
We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.
The position is site based covering a brand new development!
Day to day
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Carry out home demonstrations and handovers with the customer
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Carry out 14 days meetings with customers to go through any initial snags or issues that arise.
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Carry out inspections throughout the warranty period regarding any defects or issues that arise.
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Liaise with contractors to carry out works or inspect issues.
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Carry out pre-quality inspections on properties prior to handovers.
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Support the office team day to day
Key Skills required
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Previous experience within a Customer Service Manager or Customer Relations Manager role in the new homes industry.
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Excellent communication and customer facing skills
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Excellent report and email writing skills and proficient with IT
