Job Title: Senior Sales Administrator
Location: Hull Office
Hours: Full-Time (Mon – Fri, 08:30 – 17:00)
Salary: Up to £30,000 DOE
Contract Type: Permanent
About the Role
We are seeking a highly organised Senior Sales Administrator to support UK and international customers for a leading sustainable solutions manufacturer. This role focuses on delivering excellent customer service, ensuring accurate order processing, coordinating logistics, and acting as a key link between customers and internal departments.
Experience in manufacturing or logistics/transport environments is highly beneficial.
Key Responsibilities
Sales Administration & Customer Support
Provide excellent customer service to UK and international clients.
Act as the main point of contact for order-related enquiries.
Understand customer requirements and ensure they are met accurately and efficiently.
Build positive, long-term relationships through professional and proactive communication.
Order Processing & Coordination
Process sales orders with accuracy, ensuring correct specifications, quantities, pricing, and delivery information.
Maintain organised and up-to-date order records.
Ensure compliance with documentation requirements, including export paperwork where necessary.
Production, Logistics & Supply Chain Support
Work closely with production teams to monitor demand, stock availability, and lead times.
Liaise with logistics providers, carriers, and freight forwarders to arrange cost-effective and timely deliveries.
Prepare and manage customs and shipping documentation for smooth import/export movement.
Communication & Problem Solving
Provide customers with regular updates on order progress and delivery schedules.
Handle enquiries, feedback, and complaints professionally, ensuring a customer-first approach.
Resolve issues proactively while maintaining high service standards.
Sales & Office Support
Assist with preparing quotes, proposals, and customer agreements.
Support wider office activities including answering calls, greeting visitors, and general administrative duties.
Ideal Candidate Profile
Experience:
Minimum 3 years in sales administration, customer service, or account support.
Experience within manufacturing or logistics/transport is advantageous.
Knowledge of import/export processes beneficial.
Skills:
Strong organisational and multitasking abilities.
Excellent written and verbal communication skills.
High attention to detail and ability to work proactively.
Good understanding of logistics, shipping, or production processes is a plus.
Confident in handling customer queries and managing expectations.
Customer Focus:
Dedicated to delivering outstanding service and supporting long-term business relationships.
Interested?
If you have strong sales administration experience and enjoy working in a fast-paced environment within the manufacturing or logistics sector, hit Apply Now or contact (url removed)
