A market leader in their industry is seeking a Customer & Sales Support Executive with German language skills to join their team on a full-time, permanent basis.
Using your fluent English and German, you will deliver a consistently high level of customer service while supporting sales growth through a mix of inbound and outbound calls and email communication (no cold calling). This is a varied and customer-focused role where you will play a key part in maximising sales opportunities and ensuring an excellent customer experience.
Key responsibilities will include:
Handling a wide range of customer interactions, including order processing, identifying service issues, and initiating appropriate actions to resolve them
Recording, tracking, and managing all customer communications accurately within the CRM system
Supporting Key Account Managers to help achieve annual sales targets
Identifying and maximising up-sell opportunities during inbound customer service calls, as well as making proactive outbound calls
Working closely with internal departments to ensure the best possible outcomes for customer orders and requests
About you:
You will have a proven track record in a customer service or sales support role, with excellent communication skills in both English and German. You'll be a confident team player with a proactive approach, strong attention to detail, and a genuine commitment to delivering outstanding customer service.
In return, the company offers a competitive salary along with ongoing internal training to ensure contribution to both the team and company's success.
For further information or to apply, please submit your CV through this website today.
Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role
