Adecco are recruiting for a Yard & Customer Support to join their clients team in Thatcham.
You will play a key role in generating hire and sales opportunities while ensuring customer needs are clearly understood, accurately processed, and successfully delivered.
Key Responsibilities
Handle incoming enquiries and instructions from new and existing customers via phone and email
Provide customers with guidance and information on suitable plant and equipment available for hire or purchase
Support yard operations when required
Liaise with internal Plant and Purchasing teams to obtain technical details and pricing for non-standard requests
Negotiate hire rates, standard sale prices, and bespoke pricing where required
Discuss customer requirements and prepare quotations using internal systems, ensuring all quotations are followed up thoroughly
Process hire and sales orders, including off-hires
Confirm delivered hire and sales equipment against contracts
Manage off-hire requests and generate collection notes
Check returned equipment for loss, damage, or cleaning requirements
Verify written customer orders against contract terms
Record detailed information on lost hire or sales opportunities, including competitor activity and pricing
Carry out follow-up calls to confirm customer satisfaction with delivered equipment and service levels
Investigate invoice-related queries as required
Complete customer complaint documentation when necessary and manage the process through to resolution
Maintain full contract administration and filing
Assist with plant checks and examinations as neededSkills & Experience Required
At least 1 year of sales experience preferably within Construction or a similar industry (Preferred but not essential)
Strong customer service experience
Highly organised with good attention to detail
Confident communicator, both written and verbal Apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
