Due to long term sickness, we require an Administrator to join our team that manages all of our customer orders from start to finish. We are an international manufacturing and engineering company who can offer a generous hourly pay rate, modern working environment at our Head Office, friendly team of 7, on site parking, Mon to Fri 37.5 hour working week, weekly pay and the chance to join a professional and well respected company with a positive culture.
You will be working alongside our experienced order handlers processing customer orders onto the system. You will answer all customer queries in a timely and effective way, monitor systems to ensure orders have been dispatched within agreed timescales and liaise with manufacturing and distribution centres to ensure delivery is effectively coordinated.
The role would suit candidates available asap and who are happy to commit to an initial 3 month contract which may be extended. You should have proven experience of processing customer orders, liaising with customers and ensuring all documentation is accurate whilst providing timely updates on orders and deliveries.
Key roles include:
Accurate entry of orders received via email and EDI (Electronic Data Interchange) with a focus on Right First-Time accuracy
Manage and communicate with own customer base effectively to ensure the highest level of customer service is maintained
Answer all customer queries timely and effectively
Monitor systems to ensure orders have been dispatched within agreed timescales
Liaise with Manufacturing and Distribution Centre’s to ensure delivery is effectively coordinated
Provide holiday cover across the team when required
Build positive external relationships with existing and new customer base
Managing open order backlog on a daily basis to secure timely invoicing
To be successful, you should be a very organised individual with the ability to prioritise your work efficiently and effectively. You are able to multitask but maintain great attention to detail throughout. You have great interpersonal skills and the ability to build rapport with both customers and your work colleagues. You work well individually as well as part of a team. You are creative and possess strong problem-solving skills. You should have experience or processing orders, quotes or similar and of working within a customer service role, ideally B2B. You have a good level of IT competence and the ability to learn & continually work with unique software systems. You will have all round strong administrative skills.
In return we can offer a generous hourly pay rate, asap start, weekly pay, on site parking and a modern and friendly head office working environment.
Please submit your CV asap for immediate consideration
