Job Title: Planning Administrator
Location: Exeter
Hours: 37 hours per week, Monday – Friday 9:00 – 17:00
Contract Length: ASAP – end of March 2026
Pay Rate: £13.83
About the Role
We are recruiting two Planning Administrators to join a busy Planning team based in Exeter on a temporary basis. These roles play a key part in the no-access repairs process, helping to reduce missed appointments and support the delivery of an efficient, customer-focused service.
This is an excellent opportunity for experienced administrators who enjoy working with data, liaising with multiple teams, and communicating confidently with customers.
Key Responsibilities
Processing no-access repair cases on Civica from start to finish with accuracy
Working closely with Customer Services, Enforcement, Housing, and Planning teams
Providing general administrative support to the Planning team
Understanding and applying legislation relating to no-access repairs
Keeping system and process knowledge up to date and compliant
Checking and updating customer contact details and investigating booking issues
Delivering a high-quality, customer-focused service
Producing daily reports on no-access KPIs and identifying trends using Microsoft Excel
Confidently engaging with customers and internal stakeholders regarding access for repairsAbout You
The successful candidate will have:
Strong administrative experience
Excellent attention to detail
Previous data entry experience
Customer service experience
Clear and confident verbal and written communication skills
The confidence to have open and professional conversations with customers and colleagues
Experience using a range of IT systems, including Outlook, Excel, and Microsoft Teams
Apply Today or for any further information contact Pertemps (phone number removed) and ask to speak with Matt
