BDS are currently recruiting for a Planning Administrator to work within Planning team based in Exeter on a temporary basis. These positions will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery.
Main duties include but are not limited too;
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Processing no access cases on Civica from start to finish with precision and care.
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Collaborating with departments like Customer Services, Enforcement, Housing, and Planning.
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Supporting the Planning team with essential administrative tasks.
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Understanding and applying legislation around no access repairs.
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Keeping your process and system knowledge up to date and compliant.
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Ensuring contact details are accurate and investigating booking issues.
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Delivering a customer-focused service with high accuracy and efficiency.
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Reporting daily on no access KPIs, tracking trends using Microsoft Excel.
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Confidently engaging with customers and colleagues about access for repairs.
Working Pattern: Monday to Friday, 9am - 5pm - can be flexible
Pay rate; £13.83ph PAYE- £17.91ph UMB
Temp ongoing to start ASAP
Ideal candidate will have;
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Excellent administrative skills.
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Good attention to detail.
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Data entry experience.
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Customer service experience.
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Strong verbal and written communication skills.
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Be confident in having open conversations with customers and the wider business regarding access for repairs.
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Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Team
Apply now for immediate considoration
