Role: Customer Service & Technical Administration Coordinator
Location: Baldock, Hertfordshire (office-based)
Salary: £45,000 (negotiable depending on experience)
Working Pattern: Monday to Friday, 9:00am – 5:30pm (1-hour lunch)
This is an office-based role in a quiet, rural setting, involving regular communication with a UK distribution site and occasional international interaction with overseas suppliers in Asia, including 1–2 trips per year.
The Role
An established UK-based business is seeking a highly organised and proactive Customer Service & Administrative Coordinator to support its Quality, Compliance, and Operational functions. Reporting to the Operations Director, this role plays a key part in ensuring smooth day-to-day administration, customer support, and coordination of technical and compliance activities across the business.
The position offers a structured development pathway, with the opportunity to work closely with technical and operational teams while working towards becoming an Estimator.
Key Responsibilities
Act as a central point of contact for internal teams, suppliers, testing partners, and customer service enquiries
Provide administrative and coordination support to the Quality Assurance and Technical teams across all product categories
Support the management of quality standards throughout the product lifecycle, including documentation linked to APQP principles
Assist with the administration of Supplier Quality Assurance Systems, including audit scheduling, monitoring, and follow-up actions
Coordinate technical reviews such as risk assessments, range reviews, and supplier evaluations
Liaise with approved external testing laboratories, tracking test requests, results, and corrective actions
Organise and monitor product inspections, including During Production Inspections (DUPRO) and Final Random Inspections (FRI)
Maintain accurate product records, compliance files, and traceability documentation in line with regulatory requirements
Support the business by gathering and sharing information on UK and EU regulatory requirements and updates
Assist with environmental, ethical, and sustainability initiatives, including administration of platforms such as Amfori and SEDEX
Provide administrative and technical support to Product, Marketing, and Supply Chain teams during sourcing, NPD, and artwork approval
Support the New Product Development process by coordinating information, documentation, and approvals
Work with Customer Services to log, investigate, and track product complaints, returns, and fault analysis
Prepare reports, summaries, and compliance documentation for senior leadership and operational teams
Develop commercial and technical understanding of products, costs, and specifications while working towards progression into an Estimator role
Skills & Experience
Experience in a customer service, administrative, or coordinator role within a regulated or structured environment
Strong organisational skills with high attention to detail and documentation accuracy
Experience supporting technical, quality, compliance, or operational teams is desirable
Background in retail goods or consumer products is advantageous
Confidence liaising with internal stakeholders, suppliers, and external partners
Ability to manage multiple tasks, priorities, and deadlines
Willingness to learn technical and commercial aspects of products and compliance
Comfortable supporting overseas suppliers and occasional international travel
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, acting as an employment agency / business. Your application will be considered alongside others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on permanent, contract, and temporary recruitment across a select range of business sectors. To view all our current vacancies, please visit our website or follow us on Facebook, Instagram, or LinkedIn. Please refer to Smart10's Privacy Policy for details on how we manage candidate data. re mix this into a customer service/ admin keep the same things on duties just mix em about and say you are working towards becoming a estimator
