Location: Cambridge - Hybrid
Industry: Audio & Video / Technology Services
Clients: High-End, Enterprise & Executive Environments
About the Role We are seeking a highly skilled Global Support Technician to provide exceptional audio and video support to a portfolio of high-end clients worldwide. This role is ideal for an AV professional who thrives in fast-paced, client-facing environments and is passionate about delivering seamless technology experiences.
You will act as a trusted technical partner, supporting mission-critical audio and video systems across corporate, executive, and premium environments.
Key Responsibilities
Provide remote and on-site technical support for professional audio and video systems
Troubleshoot and resolve AV incidents quickly and efficiently to meet strict SLAs
Support video conferencing platforms and integrated meeting room solutions
Work directly with high-profile clients, maintaining a professional and customer-focused approach at all times
Monitor, maintain, and optimise AV systems to ensure maximum uptime and performance
Collaborate with global support teams, engineers, and third-party vendors
Document incidents, resolutions, and system changes accurately
Participate in out-of-hours or on-call support when requiredRequired Skills & Experience
Proven experience in a professional Audio & Video support role - or knowledge with AV technology
Strong knowledge of high-end AV environments (corporate, executive, or broadcast-level setups)
Solid understanding of signal flow, audio processing, displays, cameras, control systems, and networking fundamentals
Excellent troubleshooting and problem-solving skills
Comfortable working with demanding, high-profile clients
Strong communication skills, both technical and non-technical
