Job description
Job: Customer Service Operative
Location: Cheam
Salary: Starting at £26,000 (salary increase after 3 months)
My client is hiring for a full time, experienced Customer Service Operative covering domestic gas service contracts. The successful candidate will be responsible for delivering a great customer experience through a variety of customer contact channels (phone, email, live chat etc.). You will ensure customers and engineers receive a friendly, professional and consistently high-quality service helping to resolve various queries and get it right first time.
Responsibilities:
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Achieve exceptional standards of customer service and always deliver ‘The Perfect Repair’
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Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
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Plan engineers work
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Carry out engineer diary management
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Book service appointments
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Approve engineers timesheets
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Monitor and action escalation reports
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Support the gas department with administration tasks
Requirements:
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Must be able to work in a busy and high-pressured environment
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Must be able to handle challenging calls and remain calm under pressure
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Excellent communication skills at all levels (both written and verbal)
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Previous experience in a customer service/call centre role preferred
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Gas/Home maintenance experience preferred, but not essential
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Exceptional customer service skills
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Understanding delivery of best value and continuous improvement
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Good organisational skills
