My client is a Norwich based Wealth Management practice who provide investment and retirement advice to a High-Net-Worth client base. They are a boutique practice that believes in putting their strong client base at the forefront of all that they do working from a newly refurbished office in the north outskirts of the city.
The Role
Reporting to the Operations Manager, you will provide high-level administrative, technical, and client service support to the Partners and advisers. As a senior member of the administration team, you will take ownership of complex cases, support regulatory processes, and contribute to the smooth and efficient running of the Practice.
Key Responsibilities
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Providing high-level technical and administrative support to Financial Planning Partners and advisers
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Acting as a key point of contact for clients and third parties, handling enquiries professionally and efficiently
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Meeting and greeting clients and visitors, ensuring a professional and welcoming experience
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Managing the end-to-end client lifecycle, from onboarding through to ongoing servicing
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Processing new business submissions accurately and efficiently using bespoke financial services software
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Managing and maintaining accurate client records on the Practice CRM system
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Keeping back-office systems up to date with live files, detailed case notes, and supporting documentation
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Preparing meeting packs, valuations, and reports, and following up on client meeting actions and notes
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Taking ownership of more complex cases and seeing them through to resolution
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Supporting compliance and regulatory processes, ensuring adherence to FCA policies and procedures
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Assisting with Anti-Money Laundering (AML), Know Your Customer (KYC), client due diligence, and ongoing client file reviews
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Ensuring all client documentation and processes meet regulatory, audit, and data protection (GDPR) requirements
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Liaising with product providers, and other third parties as required
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Identifying opportunities to improve administrative processes and contribute to the development of internal procedures
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Supporting, training, and mentoring members of the administration team when required
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Providing ad-hoc support to the Partners and Operations Manager as needed
About You
To be successful in this role, you will ideally have:
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Several years’ experience within Financial Services, ideally within a St. James’s Place Practice, IFA, or insurance environment
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Experience supporting advisers and managing complex client cases
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Excellent customer service skills, with the ability to build trusted and long-lasting client relationships
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A proactive, self-motivated approach and the ability to work with minimal supervision
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Strong organisational and time management skills, with confidence prioritising workloads across multiple advisers
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High attention to detail and strong problem-solving ability
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Excellent written and verbal communication skills, with strong literacy and numeracy
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Strong IT skills, including Microsoft 365 and confidence using bespoke financial services systems
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A calm, professional approach when working under pressure
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Confidence working with colleagues, clients, and third parties, demonstrating honesty, integrity, and absolute discretion when handling sensitive information
Hours of work: full-time, Monday to Friday 9am until 5pm with 1 hour for lunch.
My clients holiday year runs from January 1st to December 31st each year, holiday starting point is 20 days, holiday entitlement will increase by 1 day and each year thereafter up to 25 days maximum. At Christmas, 2 additional discretionary days are awarded.
After 2 full years of service you will receive your birthday as a day extra holiday if it falls on a working day.
After 10 years with the company, holiday entitlement will increase to 27 days.
Pension
Parking
Professional qualifications are supported
