Helpdesk Administrator
Location - Romford
Salary - £25,000 - £35,000
About:
Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system.
Key Responsibilities:
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Act as the first point of contact for clients, logging and managing service requests, queries, and complaints.
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Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs.
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Coordinate planned maintenance, reactive works, and engineer/subcontractor resources.
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Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation.
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Ensure compliance with company procedures and industry regulations, producing SLA and performance reports.
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Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates.
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Support continuous improvement, identifying process inefficiencies and assisting with system enhancements.
Requirement:
