From order to doorstep: keep customers worldwide happy, informed and on time.
Stratford-upon-Avon | Fully office-based (no hybrid working) | Full-time, permanent.
Salary: up to £26,000–£30,000 per annum | Hours: 37.5 per week (flexible start between 07:30–09:30) | Free onsite parking
What’s on offer for this Sales Administrator role?
22 days’ holiday + bank holidays
Your birthday off as an extra day’s holiday
One charity day per year
Premium tea & coffee, modern office environment
About the company
Our client is a multi-award-winning, design-led business that’s grown into a global brand since 2006, with products sold in 60+ countries and partnerships including 4 & 5-star hotels, Michelin-starred restaurants and major airline carriers.
The role
As Sales Administrator you’ll be the engine behind smooth international order processing—supporting the sales team, coordinating global shipments, and ensuring customers receive accurate, on-time deliveries. It’s a great mix of customer service, order admin, Excel/spreadsheet work, and logistics coordination.
Key responsibilities
Order Management
Process and manage international sales orders from entry to delivery
Ensure accuracy of order details, pricing and customer information
Monitor order status and proactively resolve issues or delays
Raise and manage sales orders, invoices, despatch notes and credit notes
Logistics Coordination (Movement of Goods) Full training will be given
Arrange international shipping and liaise with couriers, freight forwarders and customs agents
Prepare/verify shipping documentation (commercial invoices, packing lists, export/customs paperwork, Certificates of Origin)
Track shipments, follow up on delivery issues, and provide timely updates
Review courier/freight invoices and raise discrepancies
Customer Support
Act as a key point of contact for international customers/distributors (email & phone)
Handle queries and resolve issues quickly to maintain excellent customer satisfaction
Build strong relationships with repeat customers
Compliance & Documentation
Maintain accurate records of orders, shipments and supporting documentation
Ensure compliance with international trade processes and company procedures
Collaboration
Work closely with sales, warehouses and external partners to keep everything moving
Support forecasting and stock/inventory planning through accurate tracking
What we’re looking for?
Essential
You will be a strong administrator, ideally in a similar role with international exposure.
Confident using Excel daily (formulas/lookup functions such as VLOOKUP/XLOOKUP)
Strong organisation, accuracy and attention to detail
Clear communication skills and a customer-first mindset
Able to juggle multiple priorities and deadlines
Nice to have (but not essential)
Exposure to international shipping/export documentation, freight forwarders, customs processes
Knowledge of Incoterms and customs regulations
Experience using an ERP/CRM system
Interested?
We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
Send your CV to (url removed)
Call us on Alcester or Redditch
Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.
We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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