Customer Engagement Specialist
📍 Antrim | 💼 Hybrid Working Available
💰 Salary up to £28,000 per annum
⏰ Hours: Monday – Friday, 9:00am – 5:30pm
We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team.
In this role, you will be the primary point of contact for customers. You’ll play a key role in building strong customer relationships that drive satisfaction, loyalty, and long-term retention, while working closely with Sales, Marketing, and Support teams to deliver a seamless customer experience.
Key Responsibilities
Administrative Support
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Provide ongoing administrative support to the Sales Team and customers
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Act as the first point of contact for customer queries and support
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Answer and appropriately forward incoming calls
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Manage workloads efficiently and ensure timely progression through to invoicing
Engagement Strategy & Analysis
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Design and implement effective communication plans and personalised customer touchpoints
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Track customer engagement behaviour and produce reports to identify trends and insights
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Customer Interaction & Support
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Engage proactively with customers: address inquiries, resolve issues, and escalate as necessary.
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Provide technical and product support, guiding users and troubleshooting problems. Relationship Building and Retention
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Develop positive rapport and advocate for customers internally.
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Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives. Engagement Strategy & Analysis o Design and implement
The Ideal Candidate Will Have
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1-3 years of experience in a customer engagement role, administrative, or customer service role.
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Experience with line of business applications and invoicing.
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Background in SaaS, e-commerce, or technical environments.
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Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office
